Frequently asked questions
You asked ✰ We responded
What warranties do you offer?
We provide a special 5 year warranty on all our collections. Giving you that little bit of extra security knowing your special pieces will be looked after. Read all about our warranty policy here.
Can I get in touch via telephone?
How do you keep your prices so low?
We make everything in our own workshop fully equipped with a 3D printer, saving both time and unnecessary costs. Your items are made when your order is placed. Enabling us to have no expensive stock. Which means you buy directly from the producer, and we can deliver the best quality for the lowest prices! #Goalcomplete.
Why do prices vary?
In our ring configurator our prices are adjusted automatically according to the current gold price, which means that you always pay the best price.
The gold price fluctuates daily and this change in price is automatically adjusted on our website on a daily basis. In general, there is not a great difference in price. With every step you take to design your perfect ring in the configurator, the price adjusts to your wishes!
Is your company registered with the Netherlands chamber of commerce?
Our Chamber of Commerce number is: 81521219
Payment, shipping & returns
How can I make a payment?
We offer the following payment options:
What are the shipping and delivery dates?
How will my order be shipped?
Do you offer shipping outside of the Netherlands?
We offer worldwide shipping! Please see our overview of international shipping costs and delivery dates.
What are the shipping costs?
What if I place an order with multiple items?
Can I return an item?
Sizing and fitting
How do I determine the correct (ring) size?
To be 100% sure of the correct size, we recommend that you order a free ring sizer. This is a complimentary worldwide service* we offer to ensure that your custom-made and matching rings are the perfect fit, meaning no need for resizing (check out our resizing guarantee here). We also offer a print-out version of our ring sizer here. As soon as you know the correct ring size, you can select it in the configurator or in the drop-down menu next to the product. For custom-made designs you can pass this information on to us via: email@example.com. For all of the rings designed in the configurator and all custom-made designs, we also offer a free 3D dummy of your design so that you can try on your ring in advance, before placing the order. This way, you can be assured of the perfect fit!
*For non-EU countries we recommend the free print-out version due to longer delivery times.
What is JewelSee3D?
JewelSee3D is an amazing new way of trying on jewelry. This try before you buy option gives you the possibility to try on your ring designed in the configurator from the comfort of your own home! Share your creation with your friends, family or your let your fiance get a glimpse of your bespoke piece. You will receive receive the image(s) via email or Whatsapp! Read all about JewelSee3D here.
Jewelry and materials
What materials do you use for your jewelry?
What is the difference between gold plated, hollow and solid gold?
What is the difference between rose gold and red gold?
The main difference is in the copper content. When copper is added to gold, this beautiful pinkish gold color is created. The higher the percentage of copper in the alloy, the stronger the pink tone. Rose gold is the lighter version of these two golds. The ratio between gold, copper and silver determines the final color of your jewelry.
Which diamond quality do you select for your jewelry?
Let’s start with the four C’s: carat, color, clarity, and cut. The number of carats illustrates the weight of a diamond and determines the size and the price of this precious stone. The bigger the diamond, the higher the value. The color of a diamond, or the lack of it, also determines the value. The more colorless a diamond, the more valuable it is. Clarity refers to the amount of inclusions in a diamond. If no inclusions are visible, the diamond is flawless. This last diamond grade is very close to VVS (Very Very Small Inclusions) quality. If a diamond is graded VS (Very Small Inclusions), this indicates that the diamond has inclusions which are so small, that they are not visible to the naked eye.
We only select VVS/VS quality diamonds for all our jewelry. All diamonds from 0.30ct have a HRD/GIA certificate. Besides the fact that you can be assured of the best quality, our prices are based on the current gold price. This means you always receive the best quality for the fairest price.
Where do our pearls come from?
All of your precious pearls are personally selected from reliable suppliers who have been selected based on the supplier’s knowledge and reliability.
Why is the pearl size ‘approximately’ 7mm?
Pearls are a natural product. As a result, their size can deviate by a few millimeters. We do our best to select the roundest pearls of the finest color and quality.
What is the difference between freshwater pearls and saltwater pearls? And why do you only sell the saltwater variant?
The main differences between freshwater pearls and saltwater pearls at a glance:
✰ Freshwater pearls grow in mussels in lakes and rivers.
✰ Saltwater pearls grow in oysters in the sea.
✰ Natural pearls are very rare. Nowadays, most pearls are cultivated and of a higher quality.
✰ A natural pearl is formed without any human intervention.
✰ Both cultured pearls and natural pearls are real pearls. The difference is that humans have initiated the growth of cultivated pearls.
✰ Freshwater pearls are available in various shapes.
✰ Saltwater pearls are always round in shape.
✰ We only use saltwater cultivated pearls for all our jewelry collections.
✰ The most famous among the saltwater pearls, which we also use in our collections, are the Japanese Akoya pearls and the grey, black and mystical green colored Tahiti pearls.
✰ Akoya pearls are mainly grown in Japan and are cultivated in the Akoya pearl oyster.
✰ Tahiti pearls derive their name from the place they are cultivated around the islands of French Polynesia, around Tahiti.
✰ Discover more about these special pearls here.
Starting from which weight must gold and platinum be hallmarked in the Netherlands?
In the Netherlands, gold must be officially hallmarked from 1 gram and platinum from 0.5 grams. All of our jewelry above this weight is provided with an official hallmark placed in the jewelry by Edelmetaal Waarborg Nederland. This way you can be assured of both authenticity and quality.
How can I keep my jewelry looking beautiful?
To ensure that your jewelry always looks as good as new, we supply a complementary Basic Wedding Rings polishing cloth with all orders. This cloth removes dirty surfaces caused by fingerprints, oils, tarnish, dirt, scratches and removes dullness. By giving your jewelry a quick buff it will shine in no time! Once in a while, your jewelry also needs a more intensive cleaning treatment. We’ve supplied you with a few of our best tips to ensure that your jewelry never loses its sparkle. Check them out here.
Designing my own wedding ring, how does it work?
Designing your custom-made ring in our configurator has never been so fun and easy, as we believe it should be!
In 6 simple steps you can bring your perfect ring to life. Each choice you make is instantly visible in your ring image to the right of the configurator menu. Next to choosing the desired ring profile (we have provided you with the most timeless designs), you can select your desired width, the material in which you would like your wedding ring to be made, the finish of your ring (will you go for smooth or how about a hammered look?), and top your design off with a beautiful diamond. The choice is yours!
To complete your personalized design we offer complimentary ring engraving. Just select your desired font and leave your message in the final step. (This could be a meaningful phrase such as ‘I love you’ or both of your names and the wedding date. Something personal, which is completely up to you.)
Before you complete your order, you can choose whether you would like to receive an image of your ring on your hand via Whatsapp or email using JewelSee3D, or receive a 3D dummy of your creation so you can be sure it is the perfect fit. Choosing both options is also possible (and a great way to try before you buy!)
My own custom-made design. How does it work?
Does the ring you have in mind look a little different? We would love to work together with you and bring your custom-made ring ideas to life. Let us know here or click the button underneath the configurator.
Can I only design my own (wedding) ring, or is it also possible to design other pieces of jewelry?
Of course! Have you always dreamed of a unique and personalized piece of jewelry? Is an existing piece of jewelry not quite what you had in mind or not the right color? Let us know! Together we’ll bring your bespoke piece to life.