Basic Wedding Rings

Shipping & Returns


Every piece of jewelry leaves our workshop packed with the greatest care and attention.

Read everything you need to know below.

Payment & Shipping

Shipping and delivery dates

All custom-made rings in the configurator are made to order in our own workshop. For this service, we require 15 working days to print, cast, finish and possibly engrave your ring. All other collections are shipped within 10 working days. The mentioned production time does not include shipping time. Please check the estimated shipping time for your country below.
 
We ship all orders by registered mail via PostNL or DHL. As soon as your order is registered, you will receive a track and trace code with which you can track your order. After receiving this code, your order will be delivered to your home within The Netherlands and Belgium within 1 to 2 working days.

 

Shipping outside of The Netherlands and Belgium

We offer worldwide shipping! Please see the table below for an overview of our worldwide shipping and delivery costs.

 

Shipping costs

We do not charge shipping costs within the Netherlands and Belgium. Free shipping applies to all other EU countries for orders over €250.

Country

Shipping costs

Delivery

Shipping service

The Netherlands

Free shipping

1-2 working days

PostNL/DHL

Belgium

Free shipping

1-2 working days

PostNL/DHL

Europe (EU)

 €6,95

Free shipping for orders over €250

2 – 8 working days

PostNL/DHL

Europe (Non-EU)

€12,95

2 – 10 working days

PostNL/DHL

Rest of the world

€22,95

4 – 12 working days

PostNL/DHL

*The correct amount will be calculated during checkout after entering your shipping location.

Please note: Due to the corona virus, there is currently a delay in delivery services. It is possible that your order will take a bit longer than planned.

 

Import duties and taxes

 
All prices include 21% VAT. Dutch VAT will lapse for shipping outside the EU. If you live outside the EU, it is possible that your order is subject to local VAT and / or (import) taxes. These are for your own account. Due to complicated regulations, we cannot calculate and charge these additional costs in advance.
 
If an order is not accepted, additional shipping costs, import duties and return costs are also for your own account.

 

Placing an order with multiple items

If you place an order with more than one item, we will stick to the delivery time of the item with the longest delivery date. If you want to receive one of the items earlier, please contact us.
 

Payment options

We offer the following payment options:

Buy now pay later with Klarna (Payment method only available to customers in The Netherlands)
iDeal (Payment method only available to customers in The Netherlands)
Credit card (Visa, Mastercard, American Express)
Maestro
PayPal
Bancontact (Available to customers in Belgium)

Returns

 
All custom-made and personalized jewelry is not eligible for return. If a mistake has been made during the production process, we will of course look into this and offer a suitable solution. Please contact us about this. All other jewelry is eligible for returns within 30 days from the delivery date. To return an item, please contact us via our email address: info@basicweddingrings.com. Please state your name, order number and the reason for return (not mandatory, but we would like to hear what we can improve). You will receive a return form from us within 1 working day. Fill this in completely and send it together with the item(s) you wish to return to the following address:
 
Basic Wedding Rings
PRIPAR00005089
Ambachtsweg 85
2641KW Pijnacker
The Netherlands
 
The return process takes approximately 10 business days* and you will receive an e-mail confirmation as soon as we have received your returned item(s). The amount will be refunded to you within 3 working days following receipt of the return shipment. If you paid by credit card, the amount will be refunded to you within 5 working days. Please be aware that the customer is responsible for paying the shipping costs of the returned item(s).
 
*Returns from outside of the EU can take longer than 10 business days to process.